Going beyond traditional fault management

Traditional OSS vendors focus on just collecting events directly from network elements and aggregating them. And this rudimentary approach was sold as Fault Management or Service Assurance. However, this is really only the first step to service management and only one of many data sources in managing the customer experience.

NOCs are finding that managing events using filtering alone is not enough. Dealing with chatty IP devices sending events is like dealing with spam. NOCs quickly find out to their dismay that they are overwhelmed with events that do not reflect customer service impact.

Many point solutions today lack a total solution in Service Management. A complete solution requires the following:

• A full knowledge database
• Topology relationships
• Key performance indicator thresholds
• Automated correlation
• Automated propagation to a service
• Automated re-configuration

OSI solutions include all of the above capabilities, including behavior policies that reflect correlation relationships between critical components of a service. For example, our IPTV solution includes Key Performance Indicators specific to IPTV instead of generic network indicators; in addition the IPTV solution includes auto-reconfiguration such as resetting Set-Top-Boxes or running on-demand tests.

Foundational Modeling—Bottom-Up Flexibility and Scalability

A total customer and service solution requires much more thought in modeling the end-to-end service and relationships between resources, services, and products.

Modeling is the foundation for all management tasks and all operational tasks. OSI solutions provide out-of-the-box models and templates for successful implementations.

Portal—Top-Down Visibility
 

A total customer and service solution also requires visibility. Visibility and complete company buy-in to the service quality is essential to getting the entire company to embrace the corporate objectives and respond to a real-time company score card. A portal with various interactive portlets provides the building blocks to give all users, from the CEO to marketing, operations, and field technicians, easy access to all elements of a service and customers using these services.

Our portals, which are easily accessible to all CSP stakeholders, provide the information needed for the users to confidently make key business decisions. This means showing the top corporate customers and their gold, silver, and bronze level services based upon live data sources and having indicators that are meaningful and not a simplistic green or red.

OSI solutions provide out-of-the-box portlets for industry standard portals. OSI portlets present data intelligently through service models and automated policies that capture business value.

Customer Focused

OSI is committed to delivering solutions to help service providers in solving new challenges in rolling out next-generation IPTV, WiMAX, Wireless Data, and Transmission offering.