A new approach to Service and Customer Health which reflects our technological renewal and the visual richness of the new NetExpert specifically focused on Service Management for Customer Assurance solutions in next generation services.

Service providers require the ability to manage services rapidly in not just months but in weeks. Service providers need scalability, throughput, and the ability to manage various data sources in order to deal with today's and tomorrow's services.

A Customer Assurance application brings significant additional value to managing services because it provides the end-to-end service monitoring that no individual network management system provides. Because it consolidates, analyzes, and correlates data from all of your subordinate management systems, a Customer Assurance application actually offers you a view of your services that is greater than the sum of the parts. You get a complete representation of each service from a viewpoint that overarches the entire service.

A Customer Assurance application can even anticipate problems by detecting and reporting trends toward performance degradation, together with suggested causes and actions. This makes a Customer Assurance application a vital tool in meeting the quality levels specified by regulations or SLAs and expected by your customers.

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