| Article: Customer Service Assurance: The nervous system underpinning Customer Experience |
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| Written by OSI Marketing | |
| Friday, 14 August 2009 | |
We've just published an article by Randy Custeau in VanillaPlus Magazine on Customer Experience which is supported by our NetExpert Neon Enabling Technology...
In the changing fixed and mobile telecommunications services environment, competitive forces are driving increasingly complex integrated service offerings that compel communication service providers (CSPs) to alter their business strategies. The pace of service innovation is driven by customer need, bandwidth requirements, network / service complexity, and non-optimised business processes.
(Download the full article, Free of charge, PDF, 487Kb)
About OSIObjective Systems Integrators (OSI), a wholly-owned subsidiary of Sobha Renaissance Information Technology (SRIT), has over 20 years of experience in providing innovative software solutions for both Tier 1 Communication Service Providers as well as emerging operators. Founded in 1989, OSI has offices in the United States, Europe, India and Asia Pacific. www.osi.comAbout VanillaPlus MagazineVanillaPlus is Europe’s only magazine dedicated to communications Billing, OSS, Customer Care, Service, Revenue & Fraud Management. Now in its 11th year of publication, VanillaPlus provides unrivalled information on systems for profitable communications, media and entertainment.
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| Last Updated ( Friday, 14 August 2009 ) |
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