Our solution includes specific alert summarization services which can be configured through the NetExpert Neon Portal. The summarization service can be configured to summarize alerts by services, resources, and sub-categories. Once set up the information is logged into Oracle 10g tables and can be analyzed and mined through Actuate BIRT Interactive Viewer (see below for more information)

Actuate provides us a web-based interface to launch ad-hoc queries or schedule reports. One can collaborate on reports and tune them to meet your needs. OSI has pre-configured, standard Service Impact Reports as a starting point:

• MTTR (Mean Time To Repair) for a specific object (Customer, Service, Resource or Location)
• Availability for a specific object (Customer, Service or Resource)
• Top N Unavailability (Customers, Services, Resources or Locations)
• Top N MTTR (Customers, Services, Resources or Locations)

Actuate

As the most accessible BIRT end-user product to date, Actuate BIRT Interactive Viewer adds value to the BIRT product line by giving users interactive report viewing.

• Allow virtually anyone to access, personalize and customize a BIRT report without affecting underlying data
• Give users immediate access to information and an immediate return for their efforts, in effect teaching them how to use the basic BIRT tools
• Shift IT focus from report generation activities to higher-level priorities - ease of use shortens cycles between report design and completion
• Introduce BIRT open source-based products to the entire enterprise, paving the way for future BIRT development and deployment

Actuate's Rich Information Application-ready, open source-based BI tools can be deployed in any pre-existing or new development project to create a progressive, collaborative reporting environment that allows developers, report writers and end users to create and/or use applications rich in interactivity, depth, span and complexity. With BIRT at its core, the Actuate suite of open source-based BIRT products creates an environment that is virtually boundless; an infrastructure in which to build and deploy Rich Information Applications without Limits.™